Question 1

What value-added services and solutions do you offer, if any? "

Accepted Answer

We offer a suite of support services in-house, such as prototyping design, finishing, coating, stencils, labels, packaging or engineering. This minimizes the time to manufacture your products and can improve product quality and lower costs as it keeps work in-house allowing more control over the schedule and reduces handling of the product. From working with many startups, we understand the more support and the earlier we are involved, the production time can significantly shortened.

Question 2

Can you provide examples of your work and/or referrals?

Accepted Answer

Please refer to our case studies page for our past work. Referrals are available upon request.

Question 3

What production quantities do you work with?

Accepted Answer

We are suited for all kinds of volumes with no minimum order quantity required. We can manufacturer a one-time prototype before you commit to a larger order. We will also go through Design for Manufacturing to make sure any changes to design are accommodated before high volume manufacturing.

Question 4

Can you manage the compliance and regulatory aspects of our product?

Accepted Answer

The regulatory world of compliance is constantly shifting. Uni stays on top of these changes and work with long term legal partners to guarantee that your product will pass compliance standards.

Question 5

Can you assemble or package my product?

Accepted Answer

Yes. As your main manufacturer, we can assemble and package your product for you.

Question 6

Can you estimate shipping costs from your shop to my warehouse?

Accepted Answer

We can provide estimated shipping costs on the basis of Free on Board (FOB). This means that you will pay for shipping. (Dilys, can you provide more criteria on what customer should look at, weight, size…)

Question 7

Does your team speak my language?

Accepted Answer

Majority of our team speak fluent English and Chinese as we understand communication is a key part of producing a great product.

Question 8

What are your payment and warranty terms?

Accepted Answer

Payment term is subject to credit approval by Export Credit Insurance Company (HKECIC). Prior to any payment terms granted by ECIC, please expect to pay deposit in advance for material procurement.   
 
We warrant products produced in accordance with IPC-A-610D class 2 standard and free from manufacturing workmanship defects for a period of 1 year from the shipment date.

Question 9

Are you dedicated to consistent innovation and improvement?

Accepted Answer

We always look to adequately define and control operational processes that stimulate the betterment of our quality management system based on inputs obtained from customer satisfaction, complaints and feedback, records of product or process non-conformances, etc.
Novice technological innovation in machineries would be invested depending on customers order commitment.
10. What are your quality management standards and practices? ISO9001: 2015, ISO14001:2015, ISO13485:2016 Quality certified. Production in accordance with IPC-A-610D class 2 standard. Other industry specific qualifications available upon request.

Question 10

What security measures do you take to protect Intellectual Property (IP)?

Accepted Answer

Non-disclosure agreement are signed with customers as well as with our main supply chain on customized part. There is password protection and VPN for accessing customers’ product information.  In our 30 plus years of doing business, we never had an IP breach.

New! Our client Chowbotics was recently acquired by Doordash!

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